Terms of Service
1. INTRODUCTION
This Refund Policy applies to all products and services supplied by Arora Medical Education (“Arora Medical Education”, “we”, “us” or “our”).
By purchasing any product or service from Arora Medical Education, you agree to this Refund Policy.
This Refund Policy should be read alongside our Terms and Conditions, Privacy Policy, Cookie Policy and Acceptable Use Policy.
Nothing in this Refund Policy affects any statutory rights that cannot be excluded or restricted by law.
2. LIVE COURSES AND LIVE MOCK SESSIONS
This section applies to all live courses, live mock examinations, workshops, revision events, webinars and other live educational activities delivered in person or online.
All bookings are confirmed upon receipt of full payment.
2.1 Cancellation by the Customer
If you cancel more than 21 days before the scheduled start date, you will be entitled to a refund of the fees paid, less a £50 administration fee.
If you cancel between 8 and 21 days before the scheduled start date, you will be entitled to a refund of 50% of the fees paid, less a £50 administration fee.
If you cancel 7 days or fewer before the scheduled start date, no refund will be available.
The administration fee covers booking, administration and processing costs associated with the cancellation.
2.2 Non-Attendance
Failure to attend a booked course, mock examination or event does not entitle you to a refund, transfer or credit.
2.3 Course Already Started
Once a live course, live mock examination or live educational event has commenced, no refund will be available.
This applies regardless of the amount of teaching attended.
2.4 Transfers to Alternative Dates
Requests to transfer to an alternative date may be considered at our discretion.
Approved transfers will be subject to a £35 administration fee.
Transfer requests received within 7 days of the scheduled start date will not normally be accepted.
Approval of a transfer request is not guaranteed and remains subject to availability.
2.5 Replacement Participants
If you are unable to attend a live course or live mock examination, you may nominate a replacement participant.
The replacement participant must satisfy any eligibility requirements applicable to the course or event.
We reserve the right to refuse a replacement participant where reasonable.
Where a suitable replacement participant is accepted, the original booking fee will be refunded in full.
2.6 Cancellation by Arora Medical Education
We reserve the right to postpone, reschedule, modify or cancel a course, mock examination or event where reasonably necessary.
Where we cancel a course or event, we may offer:
– A transfer to an alternative date;
– Course credit; or
– A full refund.
Where a full refund is provided, this shall represent our entire liability in relation to that cancellation.
We shall not be responsible for any travel costs, accommodation costs, visa costs, loss of earnings or any other indirect expenses incurred by attendees.
3. DIGITAL PRODUCTS
This section applies to all Digital Products supplied by Arora Medical Education.
Digital Products include, but are not limited to:
– Online courses;
– Video teaching programmes;
– Question banks;
– Mock examinations;
– Digital flashcards;
– Audiobooks;
– Downloadable educational resources;
– Digital learning materials;
– Online educational subscriptions.
3.1 Immediate Access to Digital Content
Many of our Digital Products are supplied immediately following purchase.
Where Digital Content is made available immediately, customers may be required during checkout to:
– Expressly request immediate access to the Digital Content; and
– Acknowledge that statutory cancellation rights may be affected once access begins.
3.2 Refunds for Digital Products
Once access to a Digital Product has been granted, refunds will not normally be available except where:
– Required by applicable law; or
– There has been an error on our part.
Access to a Digital Product includes, but is not limited to:
– Logging into the product;
– Viewing course materials;
– Viewing videos;
– Accessing question banks;
– Accessing flashcards;
– Accessing downloadable materials;
– Accessing online educational resources.
3.3 Investigation of Refund Requests
We reserve the right to investigate any refund request relating to a Digital Product.
When reviewing refund requests, payment disputes or chargebacks, we may consider:
– Login records;
– Account activity;
– Content access history;
– Video viewing history;
– Download history;
– Assessment usage;
– Course progression records;
– Other relevant usage data.
4. ACCESS PERIODS
Access periods vary between products.
The applicable access period is displayed on the relevant product page at the time of purchase.
Access to Digital Products will normally expire automatically at the end of the stated access period.
Any extension of access granted by Arora Medical Education is entirely discretionary.
The granting of an extension does not create any entitlement to future extensions.
5. PAYMENT DISPUTES AND CHARGEBACKS
If a customer initiates a chargeback, payment dispute or similar claim, we reserve the right to:
– Suspend access to products or services;
– Suspend user accounts;
– Investigate the dispute;
– Request supporting information;
– Restrict future purchases;
– Refuse future bookings where appropriate.
Nothing in this section affects any legal rights available to consumers.
6. GOODWILL REFUNDS
From time to time, we may choose to offer a refund, credit, transfer or other accommodation outside the terms of this Refund Policy.
Any such decision is entirely discretionary.
A goodwill refund, credit or transfer does not create a precedent and does not entitle any customer to the same outcome in future circumstances.
7. FORCE MAJEURE
We shall not be responsible for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control.
Such events may include:
– Serious illness;
– Technical failures;
– Internet outages;
– Utility failures;
– Venue closures;
– Industrial action;
– Severe weather;
– Natural disasters;
– Government action;
– Public health emergencies;
– Civil unrest.
Where reasonably possible, we will seek to provide an alternative date, alternative format or other suitable solution.
8. CONTACT DETAILS
Refund requests and enquiries should be directed to:
– hello@aroramedicaleducation.co.uk
Arora Medical Education
Regus Building
Blythe Valley Business Park
Central Boulevard
Solihull
B90 8AG
United Kingdom
We aim to review enquiries within a reasonable timeframe.
Last Updated: June 2026