Arora Medical Education Privacy Policy
1. WHO WE ARE
Arora Medical Education is an independent medical education provider offering educational products and services to medical students, doctors and healthcare professionals.
Website: https://aroramedicaleducation.co.uk
Contact Details:
Pooja Arora
Arora Medical Education
Regus Building
Blythe Valley Business Park
Central Boulevard
Solihull
B90 8AG
United Kingdom
Email:
– hello@aroramedicaleducation.co.uk
For the purposes of UK data protection legislation, Arora Medical Education is the Data Controller of the personal information described in this Privacy Policy.
2. OUR COMMITMENT TO PRIVACY
We are committed to protecting your privacy and handling your personal information fairly, lawfully, securely and transparently.
This Privacy Policy explains:
– What personal information we collect;
– Why we collect it;
– How we use it;
– Who we share it with;
– How long we keep it;
– Your rights under UK data protection law.
3. THE INFORMATION WE COLLECT
Depending on how you interact with us, we may collect the following categories of personal information:
Identity Information
– Name
– Title
– Professional information
Contact Information
– Email address
– Telephone number
– Postal address
Account Information
– User account details
– Login activity
– Product enrolments
– Course access records
Educational Information
– Course registrations
– Attendance records
– Mock examination participation
– Learning progress
– Course completion information
– Certificate records
Communication Information
– Customer enquiries
– Support requests
– Feedback
– Survey responses
– Email correspondence
Technical Information
– IP address
– Browser information
– Device information
– Website usage information
– Analytics information
Marketing Information
– Newsletter subscriptions
– Marketing preferences
– Campaign engagement information
4. HOW WE USE YOUR INFORMATION
We may use personal information to:
– Deliver educational products and services;
– Manage course enrolments and bookings;
– Provide customer support;
– Issue certificates where applicable;
– Operate learning platforms and user accounts;
– Process payments;
– Improve our products and services;
– Monitor website performance and user experience;
– Detect fraud, misuse and unauthorised account sharing;
– Comply with legal and regulatory obligations;
– Communicate with customers;
– Send marketing communications where permitted.
5. OUR LEGAL BASIS FOR PROCESSING
We process personal information using one or more of the following lawful bases:
Contract
Where processing is necessary to provide products or services that you have purchased, booked or requested.
Consent
Where you have given permission for specific activities such as marketing communications or the use of optional cookies.
Legal Obligation
Where processing is required to comply with applicable legal or regulatory requirements.
Legitimate Interests
Where processing is necessary for the operation, security, protection and improvement of our business, provided your rights and freedoms are not overridden.
6. COURSE RECORDINGS
Certain courses, workshops, webinars, mock examinations and educational events may be recorded.
Where recordings are made, participants may appear by:
– Name;
– Voice;
– Video;
– Screen sharing; or
– Other forms of participation.
Recordings may be used for educational, training, quality assurance and course delivery purposes.
Access to recordings is restricted to authorised users and may only be available for a limited period.
Recordings may be removed or deleted following the applicable viewing period.
7. MARKETING COMMUNICATIONS
We may send educational updates, service information, product information and promotional communications.
You may unsubscribe from marketing communications at any time by:
– Clicking the unsubscribe link contained in our emails; or
– Contacting us directly.
We may continue to send service-related communications where necessary to administer your account, purchases or bookings.
8. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Typical retention periods may include:
– Customer account records: up to 7 years after last activity;
– Financial and transaction records: up to 7 years;
– Customer enquiries: up to 2 years;
– Marketing records: until consent is withdrawn or records become inactive;
– Course attendance records: as long as reasonably required;
– Certificate records: as long as reasonably required to verify participation and educational history;
– Website analytics data: in accordance with the settings of the relevant analytics provider.
Retention periods may be extended where required by law or where reasonably necessary to establish, exercise or defend legal claims.
9. INTERNATIONAL DATA TRANSFERS
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place, including the use of adequacy regulations, contractual safeguards or other recognised legal mechanisms where required by law.
10. YOUR DATA PROTECTION RIGHTS
Depending on your circumstances, you may have the right to:
– Access your personal information;
– Correct inaccurate information;
– Request deletion of personal information;
– Restrict processing;
– Object to processing;
– Withdraw consent;
– Request transfer of your information to another provider;
– Lodge a complaint with the Information Commissioner’s Office (ICO).
11. CONTACTING US
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact: hello@aroramedicaleducation.co.uk
If you are dissatisfied with our response, you may contact the Information Commissioner’s Office (ICO): https://ico.org.uk
12. DETAILED PRIVACY INFORMATION
The detailed privacy information below forms part of this Privacy Policy and provides additional information regarding the technologies, service providers and third-party platforms used by Arora Medical Education.