You are an FY2 Doctor on the orthopaedics ward. The ward clerk informs you that she has received a written complaint addressed to you. It is regarding your care for George, an 85 year old man who was admitted following a Fractured Neck of Femur. The patient feels that he should have been offered surgery, rather than conservative management. You were not involved in the actual decision-making related to this and feel that the complaint being addressed to you, is unfair.
Choose the three most appropriate actions to take in this situation:
