You are an FY2 doctor on a respiratory ward. You have unfortunately given bad news to a patient on your ward that his scan shows a suspicion lesion, highly suggestive of malignant lung cancer. You feel the conversation was difficult but overall felt it was uneventful. The following morning, a written complaint has been received from his daughter demanding an explanation for your rude and unpleasant conversation.

Choose the three most appropriate actions to take in this situation.