You are an FY2 doctor on an Endocrinology ward and witness your registrar shouting at your FY2 colleague for sending a patient’s INR blood test off in the wrong blood bottle. She calls her incompetent and you can see your FY2 colleague is blinking back tears and has apologised several times. She then carries on with her tasks as normal.

Choose the three most appropriate actions to take in this situation.

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