You are an FY2 Doctor in an orthopaedic ward. You are in the middle of reviewing the analgesia for a post-operative patient when the nurse in charge asks you to come immediately to speak to a patient’s relative. The relative is demanding to speak to a doctor about visiting hours on the ward being inflexible. She has been using swear words to describe her dissatisfaction at the visiting hours. You already have several urgent tasks to complete before FY2 teaching in an hour. Do you:

Rank the following actions in order from the most appropriate (1) to the least appropriate (5) in this situation.

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