You are an FY2 doctor working on a busy respiratory ward. One of the nurses discloses to you that Mr Simpson has not had his Simvastatin for the last week, because it was not prescribed on his new drug chart by an on-call locum doctor. She tells you that she has done an incident report but Mr Simpson remains unaware of the error, and the Simvastatin was restarted last night. You know Mr Simpson made a complaint on his last admission to this ward. She asks you to speak to Mr Simpson about what has happened.

Choose the three most appropriate actions to take in this situation.

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