You are an FY2 doctor on a colorectal ward and have just attempted to insert a cannula twice on a patient on the ward. He is annoyed you have failed twice and angrily tells you that you have no basic skills and that he will be putting in a complaint.

The cannula is necessary as otherwise he will miss his dose of intravenous antibiotics for a bad wound infection.

Choose the three most appropriate actions to take in this situation.

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