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Jane is a 57 year old lady who speaks to the practice receptionist in distress, as she has seen the breast team at hospital for a 2 week wait appointment, but feels that the locum GP who referred her did not make it clear that she may have cancer. Fortunately, she was found to have a benign breast cyst but she is annoyed that the reason for referral was not explained clearly.

You are the duty doctor and the receptionist has just explained to you what has happened. What is the most appropriate next step to take?

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