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Frank is a 65 year old man who was recently admitted to hospital with an exacerbation of Heart Failure and the hospital team increased his Furosemide dose until his next Cardiology review in 4 weeks. The change to his regular Furosemide dose was communicated on his discharge summary but this was missed by the GP who saw this letter. As a result Frank required another short admission to hospital to treat Heart Failure and is now back home well.

You are the duty doctor and have spoken to him on the phone to apologise for the error. What is the most appropriate next step to take?

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